Terminos y condiciones

Terms and conditions of the booking

In order to use the services provided by Easy Market a client needs to accept Terms and Conditions of use and Privacy Policy which we present in the following text.

Content and use of the Easy Market website

Booking and purchase of the services presented on the Easy Market website is regulated under the contractual conditions created by the providers of those products and services. Each user of the platform needs to read and accept the presented Terms and Conditions in order to continue with booking and/or payment.

Collection, use and any other operation with the information gained during the process of purchase will be done accordingly to Privacy Policy which is part of general Terms and Conditions. Agency is obliged to use Easy Market, its functions and services provided in licit purposes and respect general Terms and Conditions and conditions referring to the delivery of those services.

External links and Easy Market websites

Easy Market website is connected with our partners’ and third parties’ websites. Publication of the external hyperlinks is done with a solely informational purpose to navigate user’s activity and does not implicate any approval or confirmation of the former or of the content added by Easy Market.
Easy Market does not have control over content, information, services and/or products published by the external hyperlinks and does not take any responsibility for the trustworthiness, accuracy and change of the information published on those websites. If not specified, publishing of hyperlinks or any other internet site does not imply existence of any business association and/or cooperation between Easy Market and entities behind those sites.
Under no circumstances is Easy Market responsible for obligations created for the providers of the single services and/or products, but only and exclusively for the obligations created by the role of an intermediary and according to the legal responsibilities provided by the article 22 of Law No. 1084 from 27.12.1977. and Law decree 206/2005 (Consumer Law)

Information about Privacy Policy

Personal information which users provide to Easy Market are registered on the protected electronic devices located on our servers and shall be used according to Law decree 196/2003 (Private information protection law) with respect to the principles of correctness, justice and transparency.
Users’ personal information are treated in an authorized manner.

Easy Market uses protected database networks and applies appropriate measures for the protection of damage, unlawful use and change of your personal data in its possession. Access to the mentioned data is allowed exclusively to the authorized people. Easy Market’s employees who have access to the clients’ databases or servers which deliver our services must respect strict regulation.

Copyright

This website is created for a personal use only. It cannot be modified, reproduced, doubled, copied, distributed, re-sold or exploit for any commercial purposes. It is strictly prohibited using this site for any illegal or forbidden activity.
These conditions can be modified by Easy Market in any moment.

Terms and Conditions: Scheduled flights

Easy Market has exclusive role of intermediary for the services and/or products.

Easy Market informs travel agency that it deals only with an intermediation of the scheduled flights which cannot be represented as a typical legal form inside one package, therefore is regulated by the terms and deadlines of the individual service, as it is mentioned in the following text, and needs to be carefully analyzed, in particular, parts about fare rules and baggage allowance.
Booking and/or a combination of the flights and different products and/or services delivered by Easy Market represent freedom of choice of the final client which takes every responsibility coming from the selected combination.
Easy Market under no circumstances is responsible for inaccurate insertion of client’s data during the purchase of the service. It is the client who is responsible for any consequence coming from that error.
When the service booked is a flight ticket, Easy Market represents an intermediary of an airline company for the ticket sale. The tariff is not confirmed until the ticket has been issued. Easy Market under no circumstances is responsible for the obligations on the side of the provider individual products and/or services, but solely for those based on its role of intermediary and in accordance with legal regulation, in particular articles 1, 3 and 6, from 17 to 23 and from 24 to 31 of Law no. 1084 from 27/12/1977 in accordance with International Convention on Travel Contracts (CCV) signed in Brussels on 23/04/1970 (restricted to the parts which do not refer to the contract about sales of packages and until its abrogation by article 3 of Law Decree no 79 from 23.05.2011. – The Law on Tourism) and articles 51, paragraph II, 62 and 65 of Law Decree from 21.02.2014., no 21 Implementation of the Directive 2011/83/EU about Consumer rights, in particular part about passengers’ transport.

Easy Market, as an intermediary, takes no responsibility for full or partial non-compliance with the obligations of a flight, accommodation or other services/products which are part of the contract between the client and provider. Travel agency states and guarantees that Easy Market will not be held responsible and will be released from any responsibility as well as subjects connected with or controlled by it, its legal representatives, employees and partners from any financial liability including legal court expenses which may arise through the use of the services and/or products purchased on the website.

Baggage allowance is never guaranteed by Easy Market and it always needs to be checked directly with an airline whose tariff may not include it in price. In this case it is necessary to check directly with a carrier what is required in order to load the luggage. Authorization and regulation depend upon the airline. With respect to the law, travel agencies do not take Easy Market responsible for any delays, damages or losses linked to the transportation, canceled flights or any other unpredicted event attributable to the airline’s responsibility, with respects to the Regulation 261/04/EC which establishes common rules for the compensation and assistance for the passengers in the cases when boarding is refused, cancelation or extended delays.

Information on the website

Intermediary acknowledges that it will undertake any necessary measure in order to provide updated and right information about airlines and their services. However, the information presented on the website is provided by third parties. Therefore, within the limits of the applicable law, intermediary cannon bi hold responsible for their accuracy.

Travel documents

It is agency’s responsibility to ensure that client possesses personal documents, visas and valid sanitary requirements necessary to enter destination’s country. It is client’s responsibility to respect the laws and regulation of the departure, transit and destination country. Easy Market does not take any responsibility for client’s failure to respect any of these conditions. During the booking phase it is particularly important to pay attention when completing fields with name(s) and surname(s) which must correspond exactly to those in personal documents. Carrier can accept and board only traveler whose name is printed on the ticket.
There is no right to ask for any refund when boarding is not allowed due to the failure to present required documents or if the presented documentation is invalid. The passenger is the only person responsible for the possession of the valid documentation. For the information about the documentation needed to enter different countries we suggest you to consult the website of the Ministry of Foreign Affairs prior to purchase.

Ticket collection, check in and boarding

In order to collect the ticket and finish check in formalities passengers need to present themselves directly at the right check in desk at the airport with valid personal documents. It is recommended to present themselves at least two and a half hours before departure in order to finalize all procedures. Exceptionally, passengers travelling or transiting in the USA are strongly advised to arrive at least three hours before the check in. The reservation shows the departure time of the flight. In the event that a passenger does not arrive in time at the check in desk or at the boarding gate, or is not in possession of the correct documentation or is denied travel, the airline will not be able to accept or board the passenger and will not be able to delay departure. Easy Market does not take any responsibility in the aforementioned cases due to the fact that it is only the passenger who is responsible for the damage or expenses coming from the disrespect of the requirements.

Electronic ticket (e-ticket)

An electronic ticket is sent automatically to the airline/carrier and is identified by the booking code called PNR (Passenger Name Record) which is communicated at the moment the booking is confirmed in a confirmation email sent to the email address indicated by the client during the booking process.

Changes and Cancellations

In case of the need to modify or cancel the flight ticket, travel agency needs to communicate that request to Easy Market by sending e-mail to voli@easymarketcrs.it. After receiving the request, relevant department shall verify whether changes and/or cancellations are allowed for the type of the purchased ticket, with respect to the fare rules communicated by the airline company at the moment of the purchase. If allowed, eventual fees applied by the airline and any price adjustments will be communicated.
Tickets are named documents and therefore non-transferable to third parties. In case that name(s) of the passenger(s) is not correct it may be necessary to cancel the booking and purchase a new ticket. Some reservations cannot be modified. Easy Market is not responsible for any incorrect insertion of the personal name(s).

Cancellation of the ticket issued the same day and change with another PNR

It is agency’s responsibility to verify with flight booking department of Easy Market possibilities of flight cancellation without penalties. In the case of confirmation by our flight department it will be necessary to option new PNR (according to the tariff and terms available at the moment of the booking) and, at the same time, require the emission of new PNR. In that case travel agency needs to write in the “Note” the following text: “I demand cancellation of PNR…” and then put the old PNR which needs to be canceled. Cancellation may be requested by e-mail, as well. Make sure that you have received our response (by e-mail) on your request for the cancellation in order to confirm that PNR is not active anymore. It is crucial to respect this procedure so that there are no mistakes.

Refunds

Authorization of the refund and related timeframe are exclusively responsibility of the airline which has up to a maximum of 12 months from the receipt of the request to process the refund. If the payment was made by the credit card, the amount will be credited directly to the card used to make a booking. If the payment was made by a bank transfer, clients will be contacted by our customer service who will request bank details in order to process the refund. We would like to clarify that agency fees and any insurance are never refundable.

Additional requests

Any additional request such as animal boarding, wheelchair assistance, weapon boarding, sports equipment, unaccompanied minor or any other special request needs to be flagged during the booking or issuing phase. In any case, the request shall be sent to the carrier together with the request for the ticket emission. Airline will decide on the base of its own terms and availability to confirm or not desired service. Before the ticket has been issued, Easy Market will wait for the response of the carrier, so that ticket will be issued as soon as it is confirmed. In some cases airline holds the right to ask for additional fees directly at the airport. If it is not possible to receive confirmation of the request, Easy Market will inform the agency before the ticket has been issued so that it will be possible to choose whether agency confirms ticket issuing or asks for its cancellation.

Unaccompanied minors

Each carrier has its own procedures and rules regarding unaccompanied minors. Usually, a minor must present herself with an accompanying adult who must qualify as such during check in and boarding. The accompanying adult must be at least 18 years old and, if it is not a parent, tutor or the other subject exercising parental authority, must have a relevant permit and travel documents for the same journey as the minor and must travel on the same flight. Easy Market does not take any responsibility for failure to board due to not respecting the rules related to the boarding of the unaccompanied minors. In any case, it is passenger’s responsibility to get informed about terms and special procedures applied by the airline which he/she aims to book or has booked; potential damages and costs arising from a failure to respect the rules related to the boarding of an unaccompanied minor are completely charged to the passenger.

Flight connections

Connecting flights must be used consecutively, failure to board any connection could lead to the automatic cancellation of the whole itinerary without any refund.

What to carry on board

When it comes to the security rules about the transport of the hand luggage, a passenger can consult Enacwebsite and find all the necessary information.

Delayed or cancelled flights

In these cases you may consult Rights of Passengers page at ENAC website.

Terms and Conditions: Low cost flights

Easy Market operates exclusively as an intermediary for the services/products.

Easy Market informs travel agency that it deals only with an intermediation of the flights which cannot be represented as a typical legal form inside one package, therefore is regulated by the terms and deadlines of the individual service, as it is mentioned in the following text, and needs to be carefully analyzed, in particular, parts about fare rules and baggage allowance of the selected company.
Booking and/or a combination of the flights and different products and/or services delivered by Easy Market represent freedom of choice of the final client who takes every responsibility coming from the selected combination.
Easy Market under no circumstances is responsible for inaccurate insertion of client’s data during the purchase of the service. It is the client who is responsible for any consequence coming from that error.

In the case of low cost flights, Easy Market acts as an intermediary for the sales of the airline’s tickets. Tariff is not confirmed until the ticket has been issued. Easy Market under no circumstances is responsible for the obligations on the side of the provider individual products and/or services, but solely for those based on its role of intermediary and in accordance with legal regulation, in particular articles 1, 3 and 6, from 17 to 23 and from 24 to 31 of Law no. 1084 from 27/12/1977 in accordance with International Convention on Travel Contracts (CCV) signed in Brussels on 23/04/1970 (restricted to the parts which do not refer to the contract about sales of packages and until its abrogation by article 3 of Law Decree no 79 from 23.05.2011. – The Law on Tourism) and articles 51, paragraph II, 62 and 65 of Law Decree from 21.02.2014., no 21 Implementation of the Directive 2011/83/EU about Consumer rights, in particular part about passengers’ transport. Easy Market, as an intermediary, takes no responsibility for full or partial non-compliance with the obligations of a flight, accommodation or other services/products which are part of the contract between the client and provider. Travel agencies state and guarantee that Easy Market will not be held responsible and will be released from any responsibility as well as subjects connected with or controlled by it, its legal representatives, employees and partners from any financial liability including legal court expenses which may arise through the use of the services and/or products purchased on the website.

With respect to the law, travel agencies do not take Easy Market responsible for any delays, damages or losses linked to the transportation, canceled flights or any other unpredicted event attributable to the airline’s responsibility, with respects to the Regulation 261/04/EC which establishes common rules for the compensation and assistance for the passengers in the cases when boarding is refused, cancelation or extended delays.

Information present on the website

Intermediary acknowledges that it will undertake any necessary measure in order to provide updated and right information about airlines and their services. However, the information presented on the website is provided by third parties. Therefore, within the limits of the applicable law, intermediary cannon bi hold responsible for their accuracy.

Travel documents

It is agency’s responsibility to ensure that client possesses personal documents, visas and valid sanitary requirements necessary to enter destination’s country. It is client’s responsibility to respect the laws and regulation of the departure, transit and destination country. Easy Market does not take any responsibility for client’s failure to respect any of these conditions. During the booking phase it is particularly important to pay attention when completing the fields with name(s) and surname(s) which must correspond exactly to those in personal documents. Carrier can accept and board only traveler whose name is printed on the ticket.

There is no right to ask for any refund when boarding is not allowed due to the failure to present required documents or if the presented documentation is invalid. The passenger is the only person responsible for the possession of the valid documentation. For the information about the documentation needed to enter different countries we suggest you to consult the website of the Ministry of Foreign Affairs prior to purchase.

Ticket collection, check in and boarding

In order to collect the ticket and finish check in formalities passengers need to present themselves directly at the right check in desk at the airport with valid personal documents. It is recommended to present themselves at least two and a half hours before departure in order to finalize all procedures. The reservation shows the departure time of the flight. In the event that a passenger does not arrive in time at the check in desk or at the boarding gate, or is not in possession of the correct documentation or is denied travel, the airline will not be able to accept or board the passenger and will not be able to delay departure. Easy Market does not take any responsibility in the aforementioned cases due to the fact that it is only the passenger who is responsible for the damage or expenses coming from the disrespect of the requirements.

Online check-in

ATTENTION: Some low cost carriers ask for check-in to be done only on their own website within a specific timeframe prior to departure. Passengers who do not present a printed boarding pass to the airport security personnel and at the boarding gate will have to check-in again at the check-in desk (if it would be possible) and will be charged an extra fee by the carrier. Airlines which currently ask compulsory online check-in include and are not limited to: Ryanair, Volotea, WizzAir, Bluair.

Electronic ticket (e-ticket)

An electronic ticket is sent automatically to the airline/carrier and is identified by the booking code called PNR (Passenger Name Record) which is communicated at the moment the booking is confirmed in a confirmation email sent to the email address indicated by the client during the booking process.

Ticket emission

Generally, low cost companies use electronic tickets. This means that no paper ticket is printed and that once the booking is finalized you will receive a confirmation mail where the booking reference for your flight will be highlighted. We ask you to print that confirmation and present it together with your personal document at check-in. We remind you that for all Ryanair flights is obligatory to do check-in online on Ryanair website and to print the boarding pass and present it at the airport. Please read carefully notes on their website regarding the time limits for the print of the boarding pass as the penalties are applied in the cases when those deadlines are not respected.

Ticket payment

We inform you that payment for the airline ticket involves two separate transactions. Low cost company will charge the cost of a ticket (ticket tariff, airport taxes, checked luggage charge and eventual card surcharge), while Easy Market as an intermediary will charge service fee and optional travel insurance (if requested). In bank statement you will see two separate charges but the sum of these two will correspond to the total price mentioned in the confirmation mail.

Cancellations

In the most of the cases low cost tickets are non-refundable except when the airline cancels the flight or changes departure time significantly. For more information we advise you to consult terms and conditions of each carrier separately. Passengers who book flight far in advance are advised to reconfirm booking 24 to 72 hours prior to departure by accessing directly to the airline’s website.

Name change

Change of the name is possible by paying a fee imposed by the low cost carrier, in addition to the payment of the difference between the original price and minimum price available at the moment of the change. In any case, change must be asked directly to the carrier.

Date, time and itinerary change

Date, time and itinerary can be changed if there exists availability and the payment of the fee has been made along with a payment of the difference between the original price and the minimum price available at the moment of the change. In any case, change must be asked directly to the carrier.

Security regulation for hand luggage

Since November 6 2006. new security rules are active which limit the quantity of liquid which may be carried through the airport security control. Passengers are allowed to carry only small amount of liquid, gel and cream in hand luggage (max 100 ml per container) and the must be carried in a transparent plastic bag which cannot exceed one liter (approximately 18 x 20 cm). Liquid medicines and dietary products (baby food, as well) can be carried without plastic bag and are not subject to the limitations. In the checked luggage there are no limitations for the liquid. Source: ENAC

What to carry on board

For the rules relating hand luggage passengers can consult ENAC website and find all relevant information.

Unaccompanied minors

Each carrier has its own procedures and rules regarding unaccompanied minors. Usually, a minor must present herself with an accompanying adult who must qualify as such during check in and boarding. The accompanying adult must be at least 18 years old and, if it is not a parent, tutor or other subject exercising parental authority, must have a relevant permit and travel documents for the same journey as the minor and must travel on the same flight. (Ryanair does not allow transportation of unaccompanied minors under the age of 16, however, in any case it is advisable to check carrier’s website prior to the ticket purchase). Minors of the age of 16 or less must always be accompanied by a passenger who is at least 18 years old. There are NO accompanying services or other special services.

Easy Market does not take any responsibility for failure to board due to not respecting the rules related to the boarding of the unaccompanied minors. In any case, it is passenger’s responsibility to get informed about terms and special procedures applied by the airline which he/she aims to book or has booked; potential damages and costs arising from a failure to respect the rules related to the boarding of an unaccompanied minor are completely charged to the passenger.

Delayed or cancelled flights

In these cases you may consult Rights of Passengers page at ENAC website.

Terms and conditions: Hotel, Activities and Transfer

Easy Market has exclusive role of intermediary for the services and/or products.
Booking and/or a combination of the hotel accommodation and different products and/or services delivered by Easy Market represents freedom of choice of the Agency client which takes every responsibility coming from the selected combination.

Hospitality services, as well as activities and transfer, are not represented as a typical legal form inside one package, therefore are regulated by the terms and deadlines of the individual service, as it is stated in the following text.

Easy Market under no circumstances is responsible for inaccurate insertion of client’s data during the purchase of the service.
It is the Agency who is responsible for the consequences coming from that error. When the service booked is hotel accommodation, activity and/or transfer, Easy Market has exclusively the role of the intermediary of different providers of hotel accommodation and additional services.

Easy Market is intermediary as well for the other services and products, classified as additional and optional, so called activities (eg. guided tours, theater shows, sport and recreational events in general, gastronomic services, cultural, etc.) and so called transfers, purchased independently by the client and provided directly by the hotel or by the hotel’s (third) provider, according to contractual conditions which hotel or the third provider communicate to the final client when the purchase is made, due to the fact that it cannot be represented as a typical service in the organization of holiday packages, nor Easy Market takes any responsibility for the acquisition or realization of those activities or transfers.

Easy Market under no circumstances is responsible for the obligations on the side of the provider individual products and/or services, but solely for those based on its role of intermediary and in accordance with legal regulation, in particular articles 1, 3 and 6, from 17 to 23 and from 24 to 31 of Law no. 1084 from 27/12/1977 in accordance with International Convention on Travel Contracts (CCV) signed in Brussels on 23/04/1970.
Easy Market, as an intermediary, takes no responsibility for full or partial non-compliance with the obligations of a flight, accommodation or other services/products which are part of the contract between the client and provider.

Changes and cancelations

In the cases of changes or cancelations of the hotel accommodation and/or additional services (activities or transfers), the agency needs to send a request to Easy Market by sending an e-mail to: hotel@easymarketcrs.it.

Once received, department in charge will evaluate if the purchased accommodation, activity or transfer allows changes and/or cancelations.

If confirmed, in accordance with conditions determined by the hotel or service in the moment of the purchase, eventual penalties by the accommodation provider will be communicated.

Refund

When the payment is made with the credit card, refund will be directly to the credit card used, depending on the method of transfer used. The amount will be available on the account two or three months after the request has been made.

In the case when the payment is made by the bank transfer (possible only for the hotel payments), the Agency will be contacted by our client service in order to provide information needed for the bank transfer.

Documents

It is agency’s responsibility to ensure that client possesses personal documents, visas and valid sanitary requirements necessary to enter destination’s country.
Easy Market does not take any responsibility for client’s failure to respect any of these conditions. During the booking phase it is particularly important to pay attention when completing the fields with name(s) and surname(s) which must correspond exactly to those in personal documents.

Terms and Conditions: Rent-a-car

Easy Market informs travel agency that it deals only with an intermediation of the services provided in this sections and invites agency to read GENERAL CONDITIONS which will be applied. Rent-a-car service cannot be represented as a typical legal form inside one package, therefore is regulated by the terms and deadlines of the individual service, as it is mentioned in the following text.
Easy Market represents only intermediary in for the products and/or services.
Booking and/or a combination of the hotel accommodation and different products and/or services delivered by Easy Market represent freedom of choice of the Agency client which takes every responsibility coming from the selected combination.
Easy Market under no circumstances is responsible for inaccurate insertion of client’s data during the purchase of the service. It is the Agency who is responsible for any consequence coming from that error. During the booking phase it is particularly important to pay attention when completing the fields with name(s) and surname(s) which must correspond exactly to those in personal documents.
Easy Market under no circumstances is responsible for the obligations on the side of the provider individual products and/or services, but solely for those based on its role of intermediary and in accordance with legal regulation, in particular articles 1, 3 and 6, from 17 to 23 and from 24 to 31 of Law no. 1084 from 27/12/1977 in accordance with International Convention on Travel Contracts (CCV) signed in Brussels on 23/04/1970 (restricted to the parts which do not refer to the contract about sales of packages and until its abrogation by article 3 of Law Decree no 79 from 23.05.2011. – The Law on Tourism) and articles 51, paragraph II, 62 and 65 of Law Decree from 21.02.2014., no 21 Implementation of the Directive 2011/83/EU about Consumer rights, in particular part about passengers’ transport.
In the case of rent-a-car services, Easy Market appears as an intermediary between the company MicronNexus GmbH which is the provider and a client.

PROVIDER OF THE RENT-A-CAR SERVICE:

Easy Market, as an intermediary, takes no responsibility for full or partial non-compliance with the obligations of a flight, accommodation or other services/products which are part of the contract between the client and provider. Travel agency state and guarantee that Easy Market will not be held responsible and will be released from any responsibility as well as subjects connected with or controlled by it, its legal representatives, employees and partners from any financial liability including legal court expenses which may arise through the use of the services and/or products purchased on the website.

Payment of the rent-a-car service

Debit for the service is done through www.revolution.travel website for the whole amount. Payment for any additional service is done at the spot.

Necessary rental documents:

Easy Market takes no responsibility for failure to present any of the aforementioned documents or for presentation of a non-valid document.

General terms of the contract

Ai sensi e per gli effetti dell’art.1341, 2º comma, del Codice Civile, il sottoscritto dichiara di aver preso conoscenza delle condizioni generali di contratto e di accettare espressamente i punti 3. Attivazione e sospensione, 4. Riservatezza, 5. Garanzie, 6. Utilizzo dell’abbonamento, 9. Clausola risolutiva espressa, delle Condizioni Generali di Contratto.

Information about Legal Decree 196 from 30. June 2003. (information about privacy policy)

Dear clients, we inform you that in order to realize the Service, Easy Market S.p.A. situated in Rimini, SS Consolare 51/C, 47900 Rimini, uses the information provided by you or gained by any other method, only to deliver the mentioned Service. Subject in charge for the use of the information is Easy Market S.p.A. or pro tempore legal representative. The list of the authorized people to use personal data and third party data receivers could be seen in the headquarters of Easy Market S.p.A. Data manipulation and handling is done through the procedures which enable protection of the Client’s data and include collection, registration, organization, keeping, change, selection, extraction, comparison, use, interconnection, blocking, informing, sending, deleting and combination of two or more above mentioned activities.
Data handling, besides linked use, instrumental and those needed to deliver the Service, as its purpose will have:

It is necessary that Client accepts the use of personal data. In case of the rejections of that use, in particular cases under a), b) and c), Company will not be able to deliver the Service. Data handling for the above mentioned purposes will be done automatically and by the use of informatics, always respecting the rules of privacy and security foreseen by the law. Easy Market S.p.A. will protect data according to the legal regulation and will be handled by the employees and/or professionals in charge, under their supervision, control and responsibility. With that purpose, data which User provides could be sent to the external subjects even based abroad, and which deliver the services closely linked to the operations of the Service. We inform you that according to the art. 13 Law 675/96, the User can, within the limits provided by the law, ask the confirmation about the existence of the personal data, receive relevant communication about it, receive information about the logic and purpose of their use, ask for their update, check, change, cancelation, transformation into the anonymous form, block of the data used against the law including data which is not necessary anymore for any of the activities for which it was collected, as well as, use any right given by the legal documents.