{"id":402,"date":"2016-05-09T13:56:23","date_gmt":"2016-05-09T13:56:23","guid":{"rendered":"http:\/\/www.easymarket.travel\/en\/?page_id=402"},"modified":"2026-02-25T15:29:22","modified_gmt":"2026-02-25T15:29:22","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.easymarket.travel\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"
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<\/i> Booking terms and conditions<\/h3>\n
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<\/a>By accessing Easy Market services, the User agrees to be subject to the following General Conditions and Privacy Policy.<\/p>\n

Content and use of Easy Market website<\/h4>\n

The terms of booking and purchase of the products and services available on Easy Market website are governed by the terms and conditions of the contract with the suppliers of the products and services. To finalize the booking\/purchase, each user shall acknowledge and accept these General Conditions.
\nThe collection, processing and any other operations in relation to the data collected in connection with the purchase shall comply with the Privacy Policy and the General Conditions. The User agrees to use Easy Market<\/strong>, Easy Market tools and services exclusively for legal purposes, in compliance with the General Conditions and the contract terms which govern the supply of services.<\/p>\n

External Links<\/h4>\n

Easy Market provides hyperlinks to websites of Easy Market\u2019s business partners or third parties\u2019 websites.
\nThe disclosure of hyperlinks on Easy Market<\/strong> website is intended for information purposes and to support users browsing. The hyperlinks disclosure should not be construed as an endorsement or approval of their contents. Easy Market<\/strong> is not responsible for the accuracy of the content and the information contained in the hyperlinks nor constitute an endorsement.
\nEasy Market<\/strong> is not responsible for the hyperlinks\u2019 contents and information nor for the services and\/or products offered therein. Easy Market is not responsible and no guarantee is given that the information provided in the hyperlinks is correct, accurate and up-to-date. Unless otherwise indicated, disclosure on Easy Market website of hyperlinks to other internet sources of information shall not constitute any commercial association and\/or partnership between Easy Market and the operators of the linked websites.
\nEasy Market<\/strong> shall not be responsible for the obligations undertaken by the suppliers of the products and services. Easy Market is an intermediary in the provision of products and services and is only responsible for the obligations arising out of Easy Market acting as such and in any event within the limits set forth by law pursuant to Italian Legislative Decree n.\u00b0 n.62\/2018 transposing Directive (UE) 2015\/2302.
\nEasy Market adopts secure networks and implements any security measure against damages, misuse, alteration of users\u2019 data. Only authorized personnel is granted access to personal data. For example, Easy Market employees, who are allowed to access personal data, shall abide by strict rules.<\/p>\n

Copyright<\/h4>\n

This website is solely for non-commercial users. The website cannot be amended, copied, reproduced, distributed, displayed, sold, or, more in general, exploited for commercial purposes. It is furthermore forbidden any illegal or prohibited use of this website.<\/p>\n

Other<\/h4>\n

No reservations, payments or other activities for Cuba-bound Travel Services may be facilitated, arranged or conducted by or through any person or entity residing in the United States unless authorized by US sanctions laws. The Travel Agent purchasing through EM Revolution acknowledges that travel to Cuba by US citizens and residents is subject to US laws relating to the US embargo on Cuba and therefore requires a US government license. No refunds or compensation will be made in connection with any travel arrangements made by citizens or residents of the United States without the required licenses.<\/p>\n

The parties declare that they will comply with all applicable Indian laws and the requirements of the Foreign Exchange Management Act, 1999, including the collection of PAN Details of all Indian customers who would use hotel facilities abroad and whose transactions are subject to reporting under the Liberalized Remittance Scheme.<\/p>\n

Easy Market<\/strong> can amend these conditions at any time.<\/p>\n

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Download PDF file <\/i><\/a><\/p>\n<\/div>\n<\/div>Read more<\/span>

<\/i> Terms and Conditions: Scheduled flights<\/h3>\n
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<\/a>Easy Market<\/strong> acts exclusively as an intermediary of products and services.<\/p>\n

The travel agency shall acknowledge that Easy Market is the intermediary in the provision of scheduled flights. The travel agency shall also acknowledge that this shall not be construed as distribution of travel packages and that it is subject to the terms and conditions of the single service offered with this contract. Moreover, the travel agency shall acknowledge the terms and conditions of carriage for passengers and baggage applicable by the selected airline.<\/strong>
\nThe booking and\/or combination of flights and other products and\/or services supplied by Easy Market is at the discretion of the final client, who is therefore responsible for such combination.<\/p>\n

The user shall be solely responsible for errors in the personal data shared during the booking process and Easy Market shall not be deemed liable in any case.<\/p>\n

As a consequence, only the user shall be liable for any error in the insertion of personal data. Easy Market acts as an intermediary in the process of realizing the sale of flight tickets on behalf of airlines. With reference to the product FLIGHTS, Easy Market acts as an intermediary of the airlines in the sale of the flight ticket.
\nPrior to the issuance of flight ticket, the flight fare can be subject to changes. Easy Market <\/strong>is not responsible for the obligations undertaken by the suppliers of the travel products\/services, but is solely responsible for the obligations arising out of its role as intermediary and in any case within the limits for such responsibility provided by articles 1, no. 3 and no. 6, from 17 to 23, from 24 to 31 of the Law No. 1084 of 27.12.1977 ratifying and implementing the relevant International Convention on Travel Contracts (CCV) executed in Brussels on 23.4.1970 (only in relation to the provisions which do not refer to the contract of sale of touristic packages and until its abrogation pursuant to article 3 of Legislative Decree no. 79 of 23 May 2011 \u2013 Tourism Code) and article 51, paragraph II, articles 62 and 65 of the Italian Legislative decree no. 21 of 21.02.2014, enforcing the European Directive 2011\/83\/UE on consumer rights in relation to passengers carriage.
\nEasy Market<\/strong>, as an intermediary of travel services, shall not be deemed liable for any total or partial violation of the contract executed between the clients and the supplier of the products and\/or the services in relation to travels and accommodations. Travel agencies represent and warrant to keep Easy Market, its affiliates, subsidiaries, representatives, employees, contractors and business partners fully indemnified and to hold them harmless against any causes of action and damages, including any legal fees, arising out of the use of the products and\/or services purchased on the website.
\nEasy Market<\/strong> does not guarantee any baggage allowance which is only subject to the terms discretionally applied by the airline company and shall be verified directly with the airline, which may not include it in the ticket fare. The authorization and conditions are determined by the airline. In compliance with applicable laws, travel agencies shall indemnify and keep Easy Market harmless in relation to potential delays, damages or loss in relation to transports, cancellation of flights or other inconvenience caused by the airlines also in compliance with Regulation 261\/04\/CE which sets forth common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.<\/p>\n

Information available on the website<\/h4>\n

The intermediary shall use reasonable endeavour to make sure that the information available on the website are accurate and updated. However, the information available on the website are provided by third parties suppliers. Therefore, subject to applicable laws, the intermediary shall not be considered responsible for the accuracy of the information.<\/p>\n

Travel documents<\/h4>\n

The travel agent shall make sure that the user holds valid ID document, visa and health provisions necessary to entry the destination country. It is the user sole responsibility to comply with the laws and regulations of the departure, transit and destination countries. Easy Market waives any liability arising from or related to the absence of any such requirements. During the booking process, specific attention must be paid in filing in the passengers\u2019 names and family names, that must exactly match those stated in the ID document. Airlines accepts to board only passengers whose personal details are displayed on the ticket. Whether boarding is denied as a consequence of the absence or of the possession of invalid documents, the passenger shall not be entitled to any refund. The passenger only is responsible for the possession of valid travel documentation. For more information on passport and visa information and requirements to access the country of destination, we strongly recommend that you visit the Ministry of Foreign Affairs website of the nationality or place of residence of the passengers before finalizing the purchase.<\/p>\n

Ticket collection, check-in and boarding<\/h4>\n

The passengers shall comply with the check-in by the time stated by the airline and in possession of a valid passport. It is recommended to proceed to check-in at least 2,5 hours before flight departure time. If the flight destination is the USA, passengers are recommended to check-in at least 3 hours before flight departure time and to proceed to gates. Information on the flight departure time is available on the booking; in the event of delay in the check-in, in reaching the gate or in the absence of the required travel documentation, the airlines are entitled to refuse boarding and the flight departure shall not be delayed. Easy Market waives any liability and the passenger shall bear all responsibilities and costs or damages suffered as a consequence of the foregoing.<\/p>\n

E-tickets<\/h4>\n

E-tickets are automatically sent by the airlines and identified through a PNR (Passenger Name Record). Once the booking is finalized, the PNR is sent by the airline via email to the address provided with the booking.
\nWe remind you that flight tickets are valid for a year from the date of issue. The expiration of this period makes it impossible to use the ticket and\/or to apply to it any type of variation and\/or refund.<\/p>\n

Changes and Cancellation<\/h4>\n

The User can cancel or modify the Booking, sending a request to EM via email to voli@easymarketcrs.it<\/a> or contact EM by Zendesk form.
\nOnce the email is received, Easy Market shall verify if the specific airlines allows changes and\/or cancellation in accordance with the fare\u2019s rules communicated by the airline at the time of purchase of the tickets.
\nIf changes and cancellations are allowed, information on possible penalties and applicable fares are disclaimed. Tickets are issued in the name of the person and cannot be assigned to third parties. If the passenger\u2019s name is not correct, changes to the name details may not be allowed and it may be necessary to cancel the ticket and purchase a new one. Certain bookings cannot be changed. Easy Market is not responsible if the passengers name is not correct.<\/p>\n

Ticket cancellation within the day and replacement with a different PNR:<\/h4>\n

The final client or the travel agent must ascertain with Easy Market, under their sole responsibility, that the booking can be cancelled at no additional costs. If yes, a new booking shall be finalized at the available fares, obtained opting out for a new PNR. To this purpose, the travel agency shall insert the following note:
\n“Please proceed with the cancellation of the following PNR …….. “,<\/strong> by inserting the details of the PNR to be cancelled. Alternatively, cancellation may be required also by email. Please make sure that you receive an email confirmation of such request confirming the cancellation and that the PNR has been \u201cFlew\u201d, meaning not effective anymore. Please adopt this procedure to avoid mistakes.<\/p>\n

Refunds<\/h4>\n

The airline discretionally decides on tickets\u2019 refunds and relevant timing. If the amount has been paid by credit card, the amount of the ticket price shall be credited on the same credit card used for the purchase. If the amount has been paid by bank transfer, the client service shall get in touch with the final client to obtain the bank account details. Agency costs and the possible insurance costs cannot be refunded.<\/p>\n

Flight segments<\/h4>\n

Flight segments shall be used on a continuous basis. In the absence of the foregoing, the whole itinerary can be automatically cancelled and the ticket shall not be refunded.<\/p>\n

Additional requests<\/h4>\n

Any additional request such as boarding pets, special assistance for passengers with disability, boarding weapons, sport equipment, unaccompanied
\nminors and any other specific boarding request can be presented at the time of the booking or at the time of the flight ticket issuing.
\nIn any event, the request will be submitted to the airline only at the time of the request to issue the flight ticket. It will be airline
\ndiscretional decision to agree on the request of additional service. For Easy Market to issue the ticket, the airline shall confirm accordingly.
\nSometimes the airline is free to apply additional costs at the airport facilities. In the absence of airline confirmation, Easy Market shall notify
\nyou before issuing the ticket and you can choose to confirm the issue or request
\ncancellation of the booking.<\/p>\n

Unaccompanied minors<\/h4>\n

Each airline applies its own procedures and rules on unaccompanied minors. Usually the minor shall be accompanied by a supervisor, who shall present himself as such at check in and boarding. The supervisor shall be over 18 years old and, if the supervisor is not one of the minor\u2019s parents, shall be the tutor or other person having parental authority who shall have a valid proxy and the travel documents required for the same travel of the minor and travel on the same flight. Easy Market is not responsible for issues arising out of violations of rules and policies on boarding of unaccompanied minors. In any case, it is the passenger sole responsibility to acknowledge the airline rules and policies on boarding of unaccompanied minors. The passenger will be liable for any damage or cost arising out of violations of rules and procedure on boarding unaccompanied minors.<\/p>\n

What to carry on board<\/h4>\n

For more information on cabin baggage, passengers can visit Enac<\/a> website to find any relevant information – Regulation (EC) No 2006\/2004 of the European Parliament and of the Council of 27 October 2004.<\/p>\n

Disruptions<\/h4>\n

In the event of disruptions, please acknowledge the passengers\u2019 rights visiting the following links: passenger rights when travelling by air<\/a>, ENAC<\/a> , Regulation (EC) No 2006\/2004 of the European Parliament and of the Council of 27 October 2004.<\/p>\n

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Download PDF file <\/i><\/a><\/p>\n<\/div>\n<\/div>Read more<\/span>

<\/i> Terms and Conditions: Low cost Flights<\/h3>\n
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<\/a>Easy Market<\/strong> acts exclusively as an intermediary of products and services.<\/p>\n

The travel agency shall acknowledge that Easy Market is the intermediary in the provision of scheduled flights. The travel agency shall also acknowledge that this shall not be construed as distribution of travel packages and that it is subject to the terms and conditions of the single service offered with this contract. Moreover, the travel agency shall acknowledge the terms and conditions of carriage for passengers and baggage applicable by the selected airline<\/strong>.
\nThe booking and\/or combination of flights and other products and\/or services supplied by Easy Market is at the discretion of the final client, who is therefore responsible for such combination.
\nThe user shall be solely responsible for errors in the personal data shared during the booking process and Easy Market shall not be deemed liable in any case.
\nAs a consequence, only the user shall be liable for any error in the insertion of personal data. Easy Market acts as an intermediary in the process of realizing the sale of flight tickets on behalf of airlines. With reference to the product LOW COST FLIGHTS, Easy Market acts as an intermediary of the airlines in the sale of the flight ticket. Prior to the issuance of flight ticket, the flight fare can be subject to changes.
\nEasy Market<\/strong> is not responsible for the obligations undertaken by the suppliers of the travel products\/services, but is solely responsible for
\nthe obligations arising out of its role as intermediary and in any case within the limits for such responsibility provided by articles 1, no. 3 and no. 6,
\nfrom 17 to 23, from 24 to 31 of the Law No. 1084 of 27.12.1977 ratifying and implementing the relevant International Convention on Travel Contracts (CCV)
\nexecuted in Brussels on 23.4.1970 (only in relation to the provisions which do not refer to the contract of sale of touristic packages and until its abrogation
\npursuant to article 3 of Legislative Decree no. 79 of 23 May 2011 \u2013 Tourism Code) and article 51, paragraph II, articles 62 and 65 of the Italian Legislative
\ndecree no. 21 of 21.02.2014, enforcing the European Directive 2011\/83\/UE on consumer rights in relation to passengers carriage and subsequent entry into force of
\nLegislative Decree 62\/2018 in implementation of directive (EU) 2015\/2302.
\nEasy Market<\/strong>, as an intermediary of travel services, shall not be deemed liable for any total or partial violation
\nof the contract executed between the clients and the supplier of the products and\/or the services in relation to travels and accommodations.
\nTravel agencies represent and warrant to keep Easy Market, its affiliates, subsidiaries, representatives, employees, contractors and business
\npartners fully indemnified and to hold them harmless against any causes of action and damages, including any legal fees, arising out of the
\nuse of the products and\/or services purchased on the website.
\nIn compliance with applicable laws, travel agencies shall indemnify and keep Easy Market harmless in relation to potential delays, damages or
\nloss in relation to transports, cancellation of flights or other inconvenience caused by the airlines also in compliance with Regulation 261\/04\/CE
\nwhich sets forth common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.<\/p>\n

Information available on the website<\/h4>\n

The intermediary shall use reasonable endeavour to make sure that the information available on the website is accurate and updated. However, the information available on the website is provided by third parties suppliers. Therefore, subject to applicable laws, the intermediary shall not be considered responsible for the accuracy of the information.
\nWith reference to Low Cost Flight bookings, please note that Revolution is a technological system that makes the contents of airlines belonging to this type available: however, operating as an intermediary and unable in any way to interfere with the policies applied by carriers, please refer to them for the confirmation and management of reservations; for this reason strongly recommend to read in advance the Terms and Conditions of each selected company.<\/p>\n

The total cost indicated on Revolution may include ticking fees applied by our suppliers, that in case of cancellation will not be refundable.<\/p>\n

In case of cancellation of the reservation, the refundable amounts may differe from that indicated at the time of issuing due to the currency exchange rate which, although not visible on Revolution, is regulated between Easy market and its suppliers.<\/p>\n

The aforementioned terms and conditions are therefore understood to be accepted at the time of booking, unless otherwise communicated.<\/p>\n

Travel documents<\/h4>\n

The travel agent shall make sure that the user holds valid ID document, visa and health provisions necessary to entry the destination country. It is the user sole responsibility to comply with the laws and regulations of the departure, transit and destination countries. Easy Market <\/strong>waives any liability for any breaches in relation to any of the following requirements.
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